Why choose us?

We understand the dilemma that you are currently in of whether or not to place your trust on us. Allow us to show you how we can offer you the best and cheap essay writing service and essay review service.

Engineering a Virtual Reverse Logistics Network

Engineering a Virtual Reverse Logistics Network

Discuss engineering a network. This week, the topics of discussion that you are
required to address are:

What elements would you include in a virtual reverse logistics network

How would you structure the management of this network

How would you maintain this network over time

  1. What elements would you include in a virtual reverse logistics network?
    As the name suggests, reverse logistics involves a reverse movement of products from
    consumers/distributors back to the manufacturer (Trapp et al., 2015). In its essence, it involves
    reuse of materials and products along with an organization supply chain network (Trapp et al.,
    2015). Consequently, virtual reverse logistics, therefore, refers to the design and implementation
    of the reverse logistics network using technology (Trapp et al., 2015). When designing a virtual
    reverse logistics network, the elements I would take account of in the design include reuse,

Engineering a Virtual Reverse Logistics Network 2
repair, remanufacture or recycle of products that would then be pumped back to the forward
logistics network. As (Trapp et al., 2015) note, one of the biggest triggers for reverse logistics is
customer complains about issues such as defects on products as well as efficient disposal of
waste. Therefore, my virtual reverse logistics network will be built around a complaint service
management system that utilizes computer and telecommunication technologies to receive
customers and distributors’ complaints and thus provide the foundation for the appropriate action
to be taken through the virtual reverse logistics network.

  1. How would you structure the management of this network?
    As highlighted earlier, the network will be built around the complaint service management
    system. The network, therefore, will have an elaborate customer service desk (helpdesk) to
    receive complaints from customers and distributors through the internet (emails and social
    media) as well as telephone calls. The help desk will thus record the nature of the complaint
    which will be passed to the logistics department. The logistics department will, therefore,
    determine the best action to take after evaluating the nature of the complaint. If the complaint
    satisfies the logistics department that it is the manufacturer’s fault, the company will recall the
    product and offer appropriate compensation/replacement to the customer/distributor. The
    recalled items after undergoing evaluation and analysis will either be reused in other areas of
    production, repaired and sent back to the forward supply chain, remanufactured (remodified to
    make a brand new product) or recycled to make raw materials for other products.
  2. How would you maintain this network over time?

Engineering a Virtual Reverse Logistics Network 3
A virtual reverse logistics network as stated earlier depends on technological infrastructure
(computers, telecommunication technologies, and the internet). Maintaining the network will,
therefore, involve constant maintenance of communication avenues between the
customers/distributors and the helpdesk. In a broader perspective, it is right to say that the virtual
reverse logistics network is highly dependent on accurate information as well as an uninterrupted
flow of the information. Maintenance of the network will, therefore, involve ensuring the
communication avenues between the customers.\/distributors and the virtual reverse logistics
network is uninterrupted by ensuring availability of personnel at the helpdesk at all times as well
as providing reliable channels of communication (social media handles, online complaint
centers, and reliable service lines). Additionally, information on past complaints will be
appropriately archived to ensure better decisions are made in future to avoid repetition of the
complaints. This will call for reliable and valid data handling infrastructure such as cloud
services to store this data securely.

Engineering a Virtual Reverse Logistics Network 4


Trapp, A. C., Konrad, R. A., Sarkis, J., & Zeng, A. Z. (2015). Closing the Loop: Forging High-
Quality Virtual Enterprises in a Reverse Supply Chain through Solution Portfolios (Vol.
2008, pp. 305-315). Working Paper WP2-2015. Worcester, MA: WPI Center for
Sustainability in Business. 336 Notes 4. Kumar, S. & Putnam.

All Rights Reserved, scholarpapers.com
Disclaimer: You will use the product (paper) for legal purposes only and you are not authorized to plagiarize. In addition, neither our website nor any of its affiliates and/or partners shall be liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Products and/or other written material received from the Website. This includes plagiarism, lawsuits, poor grading, expulsion, academic probation, loss of scholarships / awards / grants/ prizes / titles / positions, failure, suspension, or any other disciplinary or legal actions. Purchasers of Products from the Website are solely responsible for any and all disciplinary actions arising from the improper, unethical, and/or illegal use of such Products.