Why choose us?

We understand the dilemma that you are currently in of whether or not to place your trust on us. Allow us to show you how we can offer you the best and cheap essay writing service and essay review service.

Reverse Logistics Performance Findings

Resource Commitment and Reverse Logistics Performance


answer the following questions.

Did Daugherty, Richey, Genchev & Chen (2005) find any significant relationship between resource
commitment to reverse logistics programs and economic or service quality-related performance?

How did they come to their conclusion that resource commitment must be focused and that they should

be targeted to information technology capabilities?

What was a limitation of this study and why did Daugherty, et.al. (2005) consider that particular issue to

be a limitation? Explain.

Daugherty, Richey, Genchev, and Chen (2005) found out that resource commitment has no
significant and direct relationship to reverse logistics programs, service quality-related and
economic performance. The authors established that resource commitment should be focused on
critical program performance. Besides, the authors established that resource commitment is
insignificantly related to service quality and economic performance. Therefore, the findings were
that resource commitment has significant and direct impacts on the performance of reverse

logistics; however, they have an indirect and negative impact on service quality or economic
performance of organizations. The variance was due to the different times required to execute
varying projects with diverse complexities and scales

Daugherty, et.al (2005) Conclusion

Daugherty et al. (2005) concluded that resource commitment has no significant and direct
relationship to a service quality-related and economic performance and organizations should
ensure resource commitment is focused on a program in order to enhance performance.
Companies should establish significant technological support in order to effectively and
efficiently handle returns. Reverse logistics companies will potentially gain more pay-off
through better economic performance and more efficient operations. Besides, relations of
customers should be positively impacted through enhanced service quality. Logistic companies
should establish proper information support to facilitate returned products through faster and
smooth re-manufacturing or refurbishing in order to improve customer satisfaction.

Limitation of Study

The research focused solely on the automobile industry, which was not sufficient for a
comprehensive conclusion. Despite the results being relevant, Daugherty et al. (2005) research
were limited by the size of the sample. Thus, future research should consider other industries to
obtain all-inclusive larger sample size. Measuring critical relationships was limited to
respondents’ self-assessment that could result to bias outcome. Moreover, focusing on the
automobile industry was not as extensive as they do not significantly utilize outsourcing, which
could provide internal capabilities for handling returns and more customer requirements.



Daugherty, P. J., Richey, R. G., Genchev, S. E., & Chen, H. (2005). Reverse logistics: superior
performance through focused resource commitments to information
technology. Transportation Research Part E: Logistics and Transportation
Review, 41(2), 77-92.

All Rights Reserved, scholarpapers.com
Disclaimer: You will use the product (paper) for legal purposes only and you are not authorized to plagiarize. In addition, neither our website nor any of its affiliates and/or partners shall be liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Products and/or other written material received from the Website. This includes plagiarism, lawsuits, poor grading, expulsion, academic probation, loss of scholarships / awards / grants/ prizes / titles / positions, failure, suspension, or any other disciplinary or legal actions. Purchasers of Products from the Website are solely responsible for any and all disciplinary actions arising from the improper, unethical, and/or illegal use of such Products.