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Challenge Facing Return Product Process

Review the Case Study #3. The paper should be 2-4 pages in length addition to the cover page and
reference section. You must include at least two peer-reviewed sources that are both cited and

  1. Explain what you would recommend handling this repackaging? What would be your strategic
    vision to address the challenges with this situation?
  2. Would you use your existing returns process to handle this volume? Why or why not?
  3. What costs would you consider in comparing the cost of this repackaging to the outsourced option?
    How will you present it to the owner because of his concerns about losing money on these units?


  1. What message would you give the customer service group to inform people about the
    repackaging? What timeframe will you commit to the organization?
  2. Given that the organization will have to re-handle these items, is there anything else that could be
    done since these items will have to be repackaged?
  3. What virtual elements would you include in your solution? Consider using any of the tools in
    Chapter 8 or 9 of the Gordon & Curlee text.

Challenge Facing Return Product Process
Repackaging is a strategy adopted by companies to handle product returns.
Repackaging is a challenging strategy for handling product returns because it involves
reassembling of products due to missing parts and defective products. Besides, customers and
companies will demand to disassemble for the reintegration of products. Repackaging is,
however, an essential aspect of handling product returns because it ensures the satisfaction of
the manufacturer’s requirements (Choi & Cheng, 2015). The paper presents the challenges of
repackaging in the reverse logistics chain faced by firms in the sector.
Strategies and Recommendations for Repackaging

The needs of consumers come first in every entrepreneurship setting and therefore
keeping the products for long would mean a shortage in the market. The best way to handle
the repackaging is to merge with the third party reverse logistics company to ensure a fast
flow of inventories back to the market. The strategic vision would be improving production
for timely customer service. Besides, the company should establish better communication

strategies and efficiency in the supply chain in order to ensure proper assembling of products.
Besides, a company can rebrand or change its product name as well as establishing different
products using the same process. These strategies will satisfy both manufacturers and
customers. Thus, repackaging strategies for consumer products and industrial products
including branding and co-branding, merging with shell companies and proper assembling of
products. This ensures that the product is sorted and assembled according to a predetermined
design by either moving back to a warehouse or shipping according to shipment schedules
and policies. Therefore, the company should adopt high-technology systems to ensure
adequate support and streamlined repackaging that allows higher speed, flexibility, and

Insourcing and Outsourcing

Given the new challenge, changing the existing process in handling returns is
necessary. The cost would be high, and sales are high reaching to a conclusion of faster profit
making. Therefore the faster the completion of repackaging of returns, the higher the profits
hence its advantageous to the whole manufacturing firm. Timely delivering of products also
maintain the loyalty of customers who would otherwise wish to change and try new products
once they do not get their preferred products in the market.
The first option of repackaging 5000 units at the cost of $5 per unit ($4 labor, $1
materials) to take a minimum of three weeks and the other option of repackaging 10000 units
for $8 per unit ($7 labor, $1 material) meaning 2500 units will be done in a single day. The
second option of giving out a contract for the repackaging would be best given the output of
the work done. Concerning losing money on the units will be worth as the sales department
has assured high sales for two consecutive years. This will be a big boost for the company as
well as ensuring no shortage of goods in the market. Therefore, outsourcing-repackaging

strategies will ensure that the returned products meet the manufacturer and customer
requirements and enhance satisfaction.

Customer Service Group

To keep customers informed, the customer service group will report to the people
concerning the new changes in the new packaging. They will announce that, concerning the
confusion on the fakes in the marketplace, changes in the repackaging process are underway
to minimize the period. The company is committed to ensuring good services as well as
satisfactory for their products for all customers. A maximum of 5 days to ensure all
repackaging is completed is assured. The company will establish a communication
framework that will keep customers informed and updated according to emerging changes in
the product repackaging.

Repackaging Changes

Once products have been spotted to have a defect or customers are not satisfied they
end up being sent to the manufacturers as inventories. The reverse logistics department ends
up handling them afresh to rectify the defects giving them a new look. The purpose is to
ensure the repackaging process satisfies the customers and attains the market standard. There
are other ways to handle returned products to ensure the manufacturer does not incur losses.
The manufacturer can decide to recycle the products by reducing them into single materials
and come up with different products. This is especially if the product is beyond repair. This
saves the manufacturer from incurring a loss as the new product can as well collect profits.
The reusing of the materials instead of disposing of them helps keep the environment safe
from hazardous effects. Metallic objects can be dangerous when poorly disposed and
therefore reusing is a good thing for safety purposes (Choi & Cheng, 2015).

Elements of Solutions

Consider using any of the tools in Chapter 8 or 9 of the Gordon & Curlee text. There
are essential elements to be considered in every workplace setting. In line with the
implementation of a given solution, communication infrastructure is a crucial element in any
organization. Robust connectivity remains a requirement for proper flow of communication.
This ensures the effective passing of information between customers and the service group
(Gordon & Curler, 2011). Timely and effectiveness in delivering of goods and services to
customers also counts in every work setting. This assures customers satisfaction and
guarantees their loyalty. Trust is another virtual element that requires to be considered.
Keeping trust among producers and customers is of the essence, and therefore in the process
of product repackaging, producers should ensure proper handling of the returned items. 




Gordon, R. L., & Curlee, W. (2011). The Virtual Project Management Office: Best Practices,
Proven Methods. Oakland: Berrett-Koehler Publishers, Incorporated.
In Choi, T. -M., & In Cheng, T. C. E. (2015). Sustainable fashion supply chain management:
From sourcing to retailing.

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